Ur777 Privacy Policy – Member Data Protection & Privacy

1 Introduction

UR777 takes our responsibility to protect the privacy of every individual who interacts with our platform seriously. This Privacy Policy is designed to provide full transparency about how we handle your personal information — from the moment you first visit the ur777 website through to your use of the various services we offer.

We believe transparency is the foundation of trust. That is why we have written this policy in plain, easy-to-understand language, free of confusing legal jargon, so you truly know your rights and how we handle your data.

This policy applies to all users of the ur777.vip website, the ur777 mobile app, and any related services operated under the ur777 brand. If you have any questions after reading this policy, our privacy team is available via the support channels provided.

2 Information We Collect

We collect various types of information to ensure the ur777 platform operates safely, efficiently, and in line with the needs of every member. The information we collect falls into several main categories:

Information You Provide Directly:

• Full name, date of birth, and identification number (MyKad / passport)
• Email address and mobile phone number
• Current residential address
• Bank account information and payment details for deposit and withdrawal purposes
• Identity verification documents (KYC) such as a copy of MyKad or passport
• Information you share when contacting our customer support team

Information Collected Automatically:

• IP address and geolocation data based on IP
• Device type, operating system, and web browser used
• Game session data including bets, wins, and play duration
• Financial transaction history within the platform
• Cookie data and similar tracking technologies
• Access logs and activity records within the platform

3 How We Use Your Data

UR777 uses collected information solely for legitimate and necessary purposes to operate the platform safely and effectively. We do not use your data for any purpose unrelated to ur777 services.

• Processing account registration and verifying member identity through the required KYC process
• Processing deposits, withdrawals, and all financial transactions securely
• Detecting and preventing fraud, money laundering, and suspicious activity
• Providing responsive and effective customer support
• Sending important notifications related to accounts, transactions, and platform updates
• Analyzing usage patterns to improve the gaming experience
• Ensuring compliance with applicable legal and regulatory requirements
• Sending promotional communications to members who have given consent (with an easy unsubscribe option)

We practice the principle of data minimization — we only collect information that is strictly necessary for the stated purposes. Any use of data beyond the scope described here requires your additional consent.

4 Sharing Information with Third Parties

UR777 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment Providers: Information required to process deposits and withdrawals is shared with approved payment providers, including FPX, DuitNow, and integrated e-wallet platforms.
• Technical Service Providers: IT infrastructure providers, cloud services, and cybersecurity tools that help us operate the platform — all bound by strict confidentiality agreements.
• Legal Authority: When required by law, court order, or a valid request from an authorized enforcement authority.
• Identity Verification Providers: Third-party services that assist in verifying KYC documents to ensure the accuracy and security of the verification process.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets, with appropriate notice given to members.

5 Cookies & Tracking Technologies

The ur777 platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and analyse how the platform is used by members.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members interact with the platform so we can improve the user experience.
• Functional Cookies: Storing user preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Used to analyse traffic patterns and platform usage in aggregate, anonymised form.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. Continued use of the ur777 platform after a cookie notice is displayed will be considered consent to our use of cookies.

6 Data Storage & Security

The security of your data is ur777's top priority. We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.

• Data encryption in transit using TLS/SSL 256-bit protocols
• Data encryption at rest on servers using AES-256 standards
• Role-based access control — only staff who need to may access specific data
• Continuous security monitoring and threat detection at all times
• Regular penetration testing and security audits
• Two-factor authentication (2FA) for internal system access

Your personal data is retained for as long as your account is active or as necessary to fulfil legal and business obligations. Financial and transaction records are kept for the period prescribed by applicable law, typically 5 to 7 years from the transaction date.

While we take all reasonable steps to protect your data, no security system is completely impenetrable. In the event of a data breach that affects you, we will notify you in accordance with applicable legal requirements.

7 Your Rights Regarding Personal Data

As a UR777 member, you have certain rights regarding your personal data. We fully respect and uphold these rights:

To exercise any of the above rights, please contact our privacy team through the ur777 customer support channel. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

8 Children's Data

The ur777 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

Should we discover that we have inadvertently collected data from an individual under the age of 18, we will promptly take steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us immediately.

9 Links to Third-Party Sites

The ur777 platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the ur777 platform and does not cover the privacy practices of any external sites or services.

UR777 is not responsible for the content, privacy policies, or security practices of third-party websites. We encourage you to read the privacy policy of each website you visit separately. Links to external sites do not imply that UR777 endorses or validates their content or services.

10 Changes to the Privacy Policy

UR777 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any changes will be published on this page with an updated date.

For significant changes, we will notify members via in-platform notifications or by email to the registered address. Continued use of the ur777 platform after changes are published will be considered acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes, you have the right to close your account and stop using the platform.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the UR777 privacy team is here to help.

• Reach us via the 24/7 live chat available on the ur777 platform
• Submit your enquiry via the support ticket system in your account
• Dedicated privacy email: [email protected]

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data deletion or data export, processing may take up to 30 business days.

You may also refer to the FAQ us for answers to the most frequently asked questions about ur777 account privacy and security.